Survey software describes the packages used to design, manage, and analyze customer use and satisfaction surveys, as well surveys for employees or any other relevant party. Survey Software ranges from out-of-the-box pre-designed tools that provide only basic question customization and raw data reporting to highly customizable surveys with powerful reporting features.

One particularly useful survey software feature is the integration with an organization's database so that survey questions are tailored to the features (at risk, repeat buyer etc.) of the customer being surveyed.